See ALS New Version V6 all Features

AwebDesk live support software to optimize customer live support services

Visitor Information & Geo-location

Each visitor to your site and all chat requests include a geo-location feature that provides accurate geographic characteristics, country/state/city, IP address, and browser/system information. Also found in the information on how the visitor arrived at your site, what page they are on and the previous page they visited.


Customizable Chat Request Forms

Grab visitor information before the chat begins with the chat request form. You can customize the form with text fields, drop downs, checkboxes, and more for the visitor to fill out.

Customizable Chat Invite Popup

Chat invitations pop up in a modal window (embedded pop up window) on your website. You have the ability to customize this pop up window and make it more attractive.

Customizable Sound Notifications

You can customize the default sounds which AwebDesk live chat web and desktop agents will make when someone visits your website or requests a live chat.


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