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Social media has a major role in the modern brand building efforts. So they are actively used to acquire the new customers and try to turn existing ones, in loyal followers. Place Google+, Facebook’s ‘like’ and Twitter buttons into your chat window, look how your follower count rises. Give online chat support with inbuilt social tools which helps you to spread your business with top gear.
Meet your online customers
Start the each chat prepared – try to make use of the right information awebDesk Live Chat gathers only for you and it transfer that information into the sales and in higher quality support.
Thumbs up for Online Chat
Your operators may be rated on top by your visitors, and straight can be start from chat window. This is a nice way to look how the operators are doing or the way of the improvement in your customer service.
Look with who are you talking and greet your customers by their name and adding the personal touch with your business. Be more n more reliable to visitors so they can be converted into valuable customers.
I spy with my little eye
Look through visitors’ eyes by knowing which page they are viewing currently. Use this to provide more personalized support. And your clients are very sure to appreciate the extra feedback.
Monitor traffic on site
Approach of your customers mostly based on their needs and interests. So start the conversation with the right pitch and try getting them for chat with you.
Keep in touch
To handle multi number chats with your customers so thanks to our top level chat windows improvements. So use online chat support to manage your team and operators to give best live support.
Using AwebDesk Live Chat surveys is great way to the acquire case-sensitive information of your customers. So you may give them option to fill the survey from the beginning to each chat.
This may use to get easily their contact information and inquire their needs or can ask in which department they would like to contact.
You’re not alone
Whenever your all operators feel that they have overloaded with chats and a particularly important client needs of help and service, so they can use AwebDesk live chat transfer feature to take help from free and more skilled operators.
The right address
Know customers’ location by AwebDesk Live Chat integrated GeoMAP. You may be able to point out your customers to the shop/office closer to them and offer them accurate shipping information right on the spot.
AwebDesk’s canned responses system can help you any time to handle your chats very effectively and can increase the number of the chats simultaneously. AwebDesk’s Tag-based canned responses permit you to recall the pre-made messages within half a second.
To check your customers’ satisfaction or performance of the support team—and to generate custom reports with require data and insights your business
Time to represent
Try to create the stronger feeling of the immersion and the brand recognition by our customization tools. And You can place the brand logo in chat window and try to make it effectively blend with site’s design.