Yes, with our new live chat system you can track all aspects through dashboard directly. View overall visitors footprints, chat requests, chats accepted/declined report, offline emails and more. You will have interactive graphical view of reports on dashboard itself so makes you to analyze everything very quickly.
Under this you can create departments and assign operators to specific department (eg.sales or support). An operator can be assigned to multiple departments. For each department you can set specific email address, chat greetings, create offline message, canned responses. You can also choose language for any particular department.
Track live chat operators activity and what is going on. Just select the operator and click on details you want to know whether its operator rating, chat history and responses delivered to visitors. Any time you can edit or create new operator through admin panel, assign department and view their online activity and set permissions for particular operator.
Survey Data through Live Chat System
Using AwebDesk Live Chat surveys is great way to the acquire case-sensitive information of your customers. So you may give them option to fill the survey form at the beginning to each chat. This may use to get easily their contact information and inquire their needs or can ask in which department they would like to contact. So this information can prove to be invaluable for all your operators and possible marketing campaigns.
AwebDesk Live Chat tracks the set of powerful statistics that can show you correctly how your all implementation is doing. AwebDesk live help software stores all of the conversation transcripts in the form of archives. So it will easily exported if you feel need to process to data. You may go through each transcript and know how your operators are responding to valuable visors.
Generate HTML Code
HTML Code can be generated to display all departments or just one. “All Departments” HTML Code will allow the visitor to select a department on the visitor chat window. Copy/Paste the HTML Code onto your webpages to display the online/offline chat icon. It is recommended that you place the HTML Code on all of your webpages.
Report & Analysis
To check your customers’ satisfaction or performance of the support team and to generate custom reports with require data and insights your business, AwebDesk live chat system have inbuilt interactive graphical reporting utility. Look over traffic and chats detailed reports and identify the actual progress over your investments.
Spam IPs will always see an OFFLINE status icon and will not be able to reach an operator, even if an operator is online. Operators can specify a spam IP during a chat session or you can provide an IP address here.