Live chat software is a communication feature adopted to serve customers through internet. Live chat software is popular also is being recognized as a very powerful add on to web site as it not only brings customers closer but increases sales and helps to improving sales. The satisfied clients using this live chat software in their web sites are very grateful and are happy about this great feature through which expert customer staff can improve sales by more than 20%.
Many companies even boast that their over sales volume increased three times because of this wonder live chat software. The best function of this add on software is however the one to one communication with the customer and the instant feedback. Customers can get product information before making purchase and they need blindly get product and then complain. Feedback is instant and therefore lots of scope to be rectified there.
The atmosphere of web site changes and looks as real time buyers in touch with the real staff waiting to clarify to any customer query. and tracking to real time visitor helps in better understanding to customer behaviour and also their buying pattern. Many online business organizations receive a great sales boom because of this wonderful live chat added to their sites. Some of the most popular organizations using this software belong to real estate, insurance, e-commerce, law firms, tours and travel related sites etc.
Many customers might be doubtful about the security features when using live chat software. There is no transfer of personal information and customers can start chatting by filling out a form with minimum information. No need to give any personal details and most of entire customer database is guarded and there is no fear at regarding security of customer. Software is easy to install and maintain.
Using this software you can view the URL used by the visitor to find your web site, their nationality, state, city and their browser and other system information etc. you can trace their movements in your site and the time they spend in your site can also be viewed. Using above information customer care live chat could identify possible buyers using his demography and products he is browsing by in site. Then he starts up a live chat and offers live help in choosing the right product or in receiving the right service.
Live chat software gives the web site a human touch wherein real time communication and one to one communication with the customer is possible. The person who handles the live chat must be well trained with good communication and marketing skills to make the first time user a possible long term customer.